does stubhub refund cancelled events

And for that, the law is on your side. Another seller, who requested anonymity, says he sold one pair of tickets on the platform to a popular event in Los Angeles scheduled for March 8, and did not receive his payout for more than a month, only after raising holy hell. He says he called 10 times and heard similar reasons for pay delays: issues with PayPal. You rely on Marketplace to break down the worlds events and tell you how it affects you in a fact-based, approachable way. If your event is canceled and not rescheduled, SeatGeek, in its sole discretion, will provide you with a full refund of the purchase price or, subject to applicable state laws, issue you a credit for use on a future purchase. StubHub, for example, typically provides a credit of 120% of the total amount paid for tickets when an event is canceled (though the company recently . The Wisconsin Department of Agriculture, Trade and Consumer Protection and Wisconsin Department of Justice announced a settlement reached with StubHub, Inc. regarding the company's refusal to pay refunds to Wisconsin consumers for events that were canceled as a result of the COVID-19 pandemic. The answer is yes, StubHub is legal. No problem. And new figures show more than half of ticket holders still haven't gotten their money back. Its no longer giving refunds, just coupons. College basketball conference tournament predictions: Picks for every mens league. [9] See Paragraph 22, Section B, titled Arbitration Procedures., [10] https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice| Do Not Sell/Share My Personal Information| Ad Choices Please enter valid email address to continue. But with thousands of events wiped out, StubHub says it can no longer afford that business practice, and instead will offer a 120 percent site credit once an event has been officially canceled. The suit accuses StubHub of breach of contract, conversion, negligent misrepresentation. Theres a lot happening in the world. Cookie Settings/Do Not Sell My Personal Information. [7] There is a provision in the Paragraph 22, Section C of the user agreement, titled Costs of Arbitration, which provides that in the event the arbitrator determines the claim(s) you assert in the arbitration to be frivolous, you agree to reimburse StubHub for all fees associated with the arbitration paid by StubHub on your behalf that you otherwise would be obligated to pay under the [AAA] Rules. But given Californias consumer-friendly laws that apply to any arbitration claim, including its ticket seller laws in Cal Bus & Prof Code Div. StubHub users who attend events during the COVID-19 pandemic agree that they are responsible for complying with all venue, team, and performer policies including COVID-19 verification requirements and health and safety protocols (e.g. If no timely response is received from StubHub regarding your Notice of Dispute form, you may then initiate an arbitration proceeding against StubHub by filing a Demand for Arbitration Consumer Arbitration Rules form with the AAA. Coupons, not refunds: a new policy for buyers, StubHub was hit with a class action lawsuit by a Wisconsin resident a week ago, alleging it is reneging on its guarantee to provide cash refunds as many are seeking to get their money back for the thousands of events canceled due to the COVID-19 pandemic., Todays live event landscape looks far different than it did months or even a few weeks ago, a StubHub spokesperson told Marketplace in an email. Customerscomplained to the press andfiled lawsuits. So Farley filed a credit card dispute against them, and won back his $600. It was a waiting game until March 30. Jim White of Brisbane, California, a regular seller on StubHub, said he encountered issues receiving payment not for events that only sold before the COVID-19 disruption, but events that took place before it started. Other StubHub communications made clear that no refunds would be offered, noting that in the event of a cancellation "[w]e'll give you a coupon worth 120% of your original order. Yes, the coronavirus is causing issues with everything ranging from everyday life to professional sporting events and everything in between, but StubHub wanted to assure everyone they would be taken care of. Date of experience: 20 January 2023. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. Prefer a cash refund instead? Help us improve this article with your feedback. If a ticketholder can't attend, they can resell their tickets on StubHub with no selling fee. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic.. Reply from StubHub UK. Join us for a free, virtual event for International Women's Day on March 8! A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. Sucker punch in OVC tournament leads to 3 ejections. This material may not be published, broadcast, rewritten, or redistributed. In an interview, StubHub customer experience vice president Daron Fowlks declined to comment on litigation but said that customers who bought tickets to events in the U.S. or Canada on or before March 25, 2020, and were issued credits for cancellations, will now get refunds. News provided by The Associated Press. In the past, cancellation prompted a full refund from the online ticket broker. Customers can choose to keep their credits if they like. All Rights Reserved. Powered and implemented by FactSet. I want to assure you that StubHubs FanProtect Guarantee protects every purchase the ticket you have purchased on our site will get you into the event or we will make it right, reads the update, which is also signed by Cassidy. Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. Farley said refunds should be a piece of cake. StubHub is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way Feedback Buy sports, concert and theater tickets on StubHub! 11 investigates: Policies for getting refunds on canceled, postponed events this summer, President Donald Trump says he spoke with several families including Antwon Rose's, Next stimulus package: It could include vacation credit, second check, Man accused of damaging Pittsburgh police SUV during violent protest pleads not guilty, Ohio restaurant gives shoutout to our employee of the month: Pa. Gov. In addition to the Demand for Arbitration, Consumer Arbitration Rules form itself, youll also want to include the following: These documents may be submitted to the AAA via its website (www.adr.org) or by mail. His law firm, Kimmel and Silverman, which has a Pittsburgh office, is also helping consumers to file legal claims to get refunds. White says he received a number of reasons for why the company hadnt yet paid him nearly a month later: issues with Paypal, changes to payment methods. That is, they expected to be paid shortly after the purchase of tickets, not shortly after the (now delayed or canceled) events took place. May 3, 2021, 9:57 AM PDT StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it. For your convenience, we will directly add it to your StubHub account once the event is canceled.. Re: StubHub Notice of Dispute Jackson, MS 39216 Financial experts say there are rumors StubHub may not even survive the pandemic, but for now it's still trying to weather the storm. StubHubs Policy on Venue Health and Safety Protocols, COVID-19 Impacted Event Policy - What You Need to Know Before You Go. We will notify you that the event was canceled and provide instructions on how to obtain the refund or credit. 2018 Techboomers All Rights Reserved, https://techboomers.com/how-to-support-techboomers, A monetary refund, up to the full value of your tickets, FanCode credit, for use towards future StubHub purchases, up to the full value of your tickets, Replacement tickets of equal or greater value than the ones that you purchased. Kimmel says, legally, companies cant just change the rules due to COVID-19. Many events that have been cancelled or postponed are giving patrons a full refund for their money. By choosing I Accept, you consent to our use of cookies and other tracking technologies. Just remember you may not be given a new ticket or wristband for certain events if the ticket does not scan. Tel: 601.427.4050 All Rights Reserved. Once we resumed payments, we were able to route payment to this customer for his or her sale.. NO MORE REFUNDS. Our FanProtect Guarantee protects sellers, too: We guarantee you on-time payment for the tickets you sell, according to our terms. StubHub's return policy is called the "FanProtect Guarantee". SAN FRANCISCO, Calif. (CBS) - The ticket resale company StubHub is now offering customers cash refunds for tickets to events that were canceled during the pandemic. This may include details from your tickets (so be sure to keep them), or information from the event venue. Thats quite the dramatic turnaround, considering less than a month has gone by. For third party ticket resellers, it gets even more complicated. A copy of the Demand for Arbitration Consumer Arbitration Rules form is available for download from AAAs website[10] and a copy is appended to this article as Exhibit B, StubHub Article, Consumer Demand for Arbitration. Fax: 205.328.7234, 603 Duling Avenue Tom Wolf, VIDEO: Man dead after 3 people start shooting outside apartment in Allegheny County, DOWNLOAD the Channel 11 News app for breaking news alerts, Pittsburgh woman missing for more than 30 years found alive in Puerto Rico, Crafton man accused of sexually assaulting 11-year-old girl at playground, Target 11 Investigates: SWAT team truck damaged, This Sewickley home is for sale for almost $5M (photos), Family of local teacher left with brain injury from car crash searching for healthcare options. 2023 www.jsonline.com. [1]You already know that. Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. StubHub owed him $111.36. March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). The company, built around the constant sale and exchange of tickets to live events, announced cost-saving measures on March 24, according to Celebrity Access, an entertainment industry site. But on March 25, StubHub changed the terms of its guarantee, giving it the discretion to make a full refund or issue the 120% coupon, according to the suit. All Rights Reserved. It seeks class-action status and various damages, and an order that StubHub return to a policy of full refunds instead of coupons for 120% of the refund amount. Market data provided by ICE Data Services. Looking to sell? StubHub said theyd refund canceled tickets, but now theyre taking that back, The Clippers Russell Westbrook experiment is off to a terrible start. Christian & Small LLP represents a diverse clientele throughout Alabama, the Southeast, and the nation with clients ranging from individuals and closely-held businesses to Fortune 500 corporations. By attending the event, you assume all risk of exposure to COVID-19. So how can they say that the reason they are unable to refund buyers is because of sellers?, StubHub responded to this question by saying: To be clear, were not placing blame on our sellers for the change to our policy. StubHub will refund your money if an event is cancelled or moved. Unfortunately, not all ticket sellers and venues are making it that easy. How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on. Prefer a cash refund instead? If a ticketholder cant attend, they can resell their tickets on StubHub with no selling fee. Explain your scenario, and provide any applicable evidence. * 21+ (19+ CA-ONT) (18+ NH/WY). Ticket sales volume had crashed at the same time as they'd been receiving chargebacks from customers and requests for refunds on cancelled shows. Instead of instituting responsible financial transaction policies, defendants made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers, the lawsuit in Wisconsin federal court said. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. The buyer will be provided a credit for 120% of the total amount originally paid or the option of a cash refund. One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. Buyers turn to credit card disputes to recoup cash. You can apply this coupon toward multiple StubHub events in the same currency. Learn more about disclosing health and safety requirements on your listing. In the case of a canceled event, Ticketmaster will directly alert the buyer and refund your purchase. But is StubHub legal? "You give the guy a free piece of cheesecake, do you want them to come back and eat 500 more down the road? Ticketmaster, for example, says you can get a refund if an event is canceled, but if an event is postponed or rescheduled, their website says it's up to the event organizer. NEW YORK (CBSNewYork) -- For months, major concerts and sporting events have been canceled or postponed due to the coronavirus pandemic. But StubHub simply cant afford to play the role of banker. The company enables fans to buy and sell tickets to virtually any event, from sports games and concerts to theater productions and festivals. Only 120% coupon? Suite 101 For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. There's class action suits, that they violated their fan protect guarantee," Rossman said. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Save my name, email, and website in this browser for the next time I comment. A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. Not surprisingly, this new policy has been heavily criticized. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. It doesn't look like the case has officially seen the courts yet. Thats simple contract law, he explained. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking up steam in the U.S., announcing that it would only give customers credit rather than cash when concerts, sports games and other events were canceled. At regular volume, we can afford to take that risk. The credits are valid through the end of 2022. Based on the scenario, StubHub may provide you with one of the following: If StubHub decides to reimburse you, they will usually send you an email with instructions on how to claim your refund. We will process the refund to your original payment method within 5 days. "When an event is canceled, you will receive a @StubHub coupon worth 120% of your original order. Payouts delayed for events before COVID-19 shutdowns. See, If a team, venue, or event organizer relocates seats due to social distancing measures and the new seat doesn't match what the buyer originally purchased, the buyer, If the primary doesn't invalidate the seller's tickets and they drop the order, the seller will face consequences under our. Refunds will be equal to the original purchase price. StubHub said it was the first in the ticket brokerage industry to offer the 120% credit and that so farabout 70% of its customers accepted the option. Straight-up refunds for purchases from official outlets. Also, if you bought tickets on StubHub, there is a class action lawsuit underway to settle the issue on whether they have to honor refunds. Gambling problem? / CBS New York. In a statement to the site, StubHub indicated it made the difficult but responsible decision to furlough a portion of our employee base. The site reports the number of employees to be 67 percent of the companys workforce, leaving approximately 150 workers out of about 450 to handle operations until at least June.. More Local News to Love Start today for 50% off Expires 3/6/23, StubHub says it can no longer afford that business practice, the company furloughed 67 percent of its workforce last week, Stay up to date on all of MLives coronavirus coverage, Wash your hands often with soap and warm water, Clean and disinfect frequently touched objects and surfaces. 2021 The Associated Press. If you buy tickets on StubHub to an event that is canceled, you are covered by our FanProtect Guarantee. Customers can choose to keep their credits if they like. No. But in a March 30 email to its customers, cited in the suit, it said the crisis has delayed getting its money back from sellersat a time when buyers expect immediate refunds. It is your responsibility to check with the venue, team, or performer website to understand all health and safety requirements before you go. EIN: 41-0953924. Then theres the question of the legality of the move, beyond any ethical shortcomings. Wheres that guaranteed refund? Read more about event statuses. 2. Thats everything that we can tell you about StubHubs returns and refunds policy! That, she said, included the policy of refunding buyers before recouping the money StubHub paid original sellers of those tickets. After a canceled event, StubHub charges the seller for the amount collected. As if the cancellation of sporting events and concerts wasn't enough. Receive a coupon for 120 percent of your original purchase*. Community Rules apply to all content you upload or otherwise submit to this site. However, StubHub is not responsible for partial performances, line-up, time, or venue changes. That includes includes California, Connecticut, Florida, Hawaii, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Rhode Island, Utah, and Virginia. View complete StubHub Return Policy If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. StubHub's sole discretion (unless a refund is required by law)." 24. StubHub is here for you, reads part of the email, which was signed by company president Sukhinder Singh Cassidy. He also eventually received his payment on the night of April 3. 8, Ch. As pointed out by @don_shano, this is not only absurd (fans deserve their $ back), its unethical and likely illegal. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking up steam in the U.S., announcing that it would only give customers credit rather than cash when concerts, sports games and other events were canceled. Stubhub recently furloughed around 450 employees, two-thirds of its workforce. Events that were postponed or rescheduled won't be refunded, Fowlks said. Terms at draftkings.com/sportsbook. But when it came to the current situation, it didn't honor the deal, the suit claims. Legend Re: Refunding tickets to a cancelled event Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. "It was no problem canceling flights. By matching highly experienced lawyers with specific client needs, Christian & Small develops innovative, effective, and efficient solutions for clients. Receive a coupon for 120 percent of your original. Learn about careers at Cox Media Group. You can also follow WPXI on Facebook and Twitter. New York Attorney General Letitia James' office said it has received more than 100 complaints about people not getting refunds for canceled events. Buyers of NFL tickets agree to the NFLs supplemental health and safety terms and all team-specific terms available therein. Just a heads-up that some of the services were reviewing here have affiliate partnerships with us, so we may earn a commission if you visit one of them and buy something.

What Makes A 1964 D Penny Rare, Quest Diagnostics 10 Panel Drug Test, Deaths In National Parks Wiki, Truck Jackknife Today, Sam Houston Football Camp 2022, Articles D