footasylum returns faulty
They all fit perfectly. Ordered Nike trainers. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. Get Discount. They also offer a WhatsApp device but it doesnt work. Totally amazing service cannot fault. I would definitely recommend and will be a returning customer. To start a return, fill out the returns form that came with your order and follow the instructions on the form. Full price items only. Order placed on Monday standard deliver paid for and the parcel arrived the next day. Also it was delivered to Republic of Ireland avoiding customs charges. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. We hope to see you shopping with us very soon. Please note that we may share your email with the company to verify your order. - Rebecca Jones, posted 1 year ago The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. Order placed Sunday afternoon and delivered Monday afternoon. Ordered almost 400 worth of clothes for my son on the 12th of December! When you shop Nike online, either on Nike.com or in the Nike App, you can shop with confidence, knowing we'll give you plenty of time to make sure your Nike items are just right. Thank you for signing up to . "No returns or exchanges will be accepted between Monday 26th December to Wednesday 28th December". You have disabled javascript in your browser, please enable. I would definitely recommend and will be a returning customer. Great to hear that the parcel arrived so quickly. All in all, satisfied with my purchase and dealings with this shop. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. Ends: Mon 6 Mar 2023. Strengthen your review by uploading photos & videos. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. As the seasons change, more and more collections and features are promoted but there are a few ranges and edits that never go out of style and are popular all year round. Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood, - All in all, satisfied with my purchase and dealings with this shop. We had to ask him 3 times just to make sure, because he would just mumble something and walk off. Wow! Founded in 2005, Footasylum is a subsidiary of JD Sports and has grown into a popular destination for the latest footwear and athletic apparel. Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. Keep up the good work Terry!Thanks so much.Tanya. As specialists in footwear, its bestsellers include trainers, football boots, sliders, slippers, flip-flops and sneakers. @Footasylumofficial 2.16M subscribers Videos Live 0:00 / 0:00 LOCKED IN SEASON 3!!! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. And would recommend to all my friends amd family. With this in mind, Footasylum put all black shoes and all white shoes in its own featured collection so shoppers can easily find the most popular shoe style in classic colours. 3 ratings with the average rating of 4 out of 5 stars. Only response was we would receive a call within 8 hours - that was two days ago! Footasylum has collected 369 reviews with an average score of 1.86. . It goes against our guidelines to offer incentives for reviews. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. Wow! Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Delivery to Australia was super cheap and very very fast! Extremely moody.I've never seen such self absorbed people. There was a problem. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. UK Returns Free return by our courier service. I brought some trainers and returned them just before the 28 day period which was allowed for returns. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. The kind your customers really want. Only response was we would receive a call within 8 hours - that was two days ago! Footasylum Refund Reviews | Read genuine reviews on Footasylum refund F Happiness Grade Company Reviews Questions Refunds 32.00% - Difficult Phone: 0844 209 0804 Location: Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood F Refund - Difficult 32.00 % Industry Average I messaged a few guys initially who were very slow to respond and inresponsive. Before returning items you must notify Footasylum by telephone, letter, or email. I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. At Footasylum buy Designer clothes, footwear, Mens trainers, clothing, shoes & footwear from great brands: Adidas Originals, Nike, Converse, Vans, G-Star, Fred Perry, Supra, Franklin & Marshall, Ugg boots, Beck & Hersey, Criminal Damage, Voi jeans & more, Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood Beth is Home Editor for T3, looking after style, living and wellness. Still over 300 down! Totally shocking service in regards to a faulty item that they . Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. I ordered an item with Christmas delivery on 20th December and received an email confirmation. Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. This time, however, when I ordered, their courier choice was Yodel. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Heres how it works. Anyone can write a Trustpilot review. Received 2 small refunds for I don't know what! I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Hey Getta,Thanks for leaving us a great review. Ordered standard delivery, was dispatched the next day & arrived the day after. If your order is incorrect, or the goods are damaged or faulty, contact Footasylum asap. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. You will receive a verification email shortly. I brought some trainers and returned them just before the 28 day period which was allowed for returns. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. I wanted to return them but thought the trainers themselves might get damaged so taped up the box for return. They were dispatched quickly and delivered within a few days to Northern Ireland. Suggested companies are based on peoples browsing tendencies. Verification can help ensure real people write reviews about real companies. Here are 8 tips for writing great reviews. Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. Order placed Sunday afternoon and delivered Monday afternoon. Package allegedly dispatched on 11th December and now reported as list in transit! Find out how we combat fake reviews. We use dedicated people and clever technology to safeguard our platform. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). There are plenty of people who would love to have your job and do a better job at it, too.Without generalising, this younger generation seem to only be able show emotion through emojis. Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. Reply from Footasylum Jul 14, 2021 Hey! Ordered it on Monday and it was delivered on Tuesday. Avoid this store at all costs. I can't even point the blame at one member of staff because they were all terrible. You can return your product via Asda toyou, CollectPlus, Hermes and InPost. Very disappointing.Would never order from them again! my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. For people who want unlimited delivery, you can pay 9.99 for a full year of free unlimited priority delivery with no minimum spend. Find out how we combat fake reviews. Returning faulty goods to footasylum 29 February 2020 at 8:02PM in Scotland Docherty Forumite 1 Post I checked foot asylum website yesterday 're returns without receipt and paying with cash and it said you could return goods if you knew price paid so they could check. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. Absolutely fuming with this company. Can I return my online order to one of your stores. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). The range includes footwear, clothing and accessories for men, women and children. Anyone can write a Trustpilot review. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. From the comfiest mattresses to what strange things you can cook in an air fryer, Beth covers sleep, yoga, smart home, coffee machines, grooming tools, fragrances, gardening and much more. And would recommend to all my friends amd family. The lady at the till was no better. To break them up politely to ask for helpit was like I had sowrn at them. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. - Lisa Lynch, posted 1 year ago We hope to see you again very soon. Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. | Read 2,661-2,680 Reviews out of 55,033 Leave this blank if you'd like to publish your review anonymously. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. Package allegedly dispatched on 11th December and now reported as list in transit! Next time it will be JD SPORTS for my next purchase. They also offer a WhatsApp device but it doesnt work. Further Details. Popular Christmas FAQ Footasylum doesn't deliver on Bank Holidays. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. It's great to hear you are happy with the coat and that the delivery was so quick. This will need to be done within 20-30 minutes of ordering. Great sale and super quick on delivery. Ordered it on Monday and it was delivered on Tuesday. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. Ordered and paid on 10th December my daughter's Xmas present. 2023 Trustpilot A/S. Once you've placed your order, standard delivery takes between 2 to 4 working days to arrive. For example, Footasylum has cleverly put together All Black Footwear and All White Trainers collections. Subscribe in print, digital, or a great-value bundle. If you want to exchange your order, fill out the exchange section of the returns form included in your order and send back your item. I would avoid at all costs. We need your email address to verify that your review is genuine. Reordered again Sunday afternoon, Monday morning was here. If it's something that goes in your house, chances are Beth knows about it and has the latest reviews and recommendations! Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. If youre a regular Footasylum shopper and want unlimited access to the latest news and products from top sports and fashion brands, the Footasylum app is definitely worth a download and its free. Never again. Just noticed that the box they have sent them in isn't for the correct trainers. Footasylum exchanges are only available in the UK. Ordered coats for 2 of my sons in the sale. Ordered and paid on 10th December my daughter's Xmas present. How are you today? Head to the Footasylum website, do your shopping, add everything to your basket and head to checkout. Restrictions apply. They were dispatched quickly and delivered within a few days to Northern Ireland. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. All rights reserved. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. - Kristy Smitten, posted 11 months ago Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! Thanks,Rebekah. Customer Service. All in all, satisfied with my purchase and dealings with this shop. After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. Anyone can write a Trustpilot review. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. 124.99. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Editor, Marcus Herbert. Tried to send Crocs back as they didnt fit my daughter. We also ensure all reviews are published without moderation. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Find out how we combat fake reviews. 4. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. They sent me trainers in a damaged box. All rights reserved. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. All items must be returned in their original boxes and packaging. I will always order with footasylum I am very happy with the service and products. 27 Feb. At least 30% off in the . I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Was looking everywhere but at her customers. Which are the instant chat and the WhatsApp!! Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. As one of the UKs leading sportswear, streetwear and fashion apparel retailers, Footasylum has access to the latest collections from popular brands. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! Perfect from start to finish. Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. If you'd like to return your order, you can within 14 days of receipt. As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. . Ordered item was faulty. !spoke to Edge lane store about colours in crocs. Order placed Sunday afternoon and delivered Monday afternoon. The Footasylum app is a great way for users to shop the latest deals and products from Footasylum and to build up loyalty points and vouchers that can be used in-store or online. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Happy from start to finish! All students enjoy 10% off at Footasylum. Footasylum Discount Code: 10% off Everything. Replies to negative reviews in < 24 hours. Bought a pair of Boss trainers at the end of November 2022. !spoke to Edge lane store about colours in crocs. Here are 8 tips for writing great reviews. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. Once your order has been dispatched, you'll receive an email from Footasylum that will contain the tracking information and links you need to track the progress. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. Next time it will be JD SPORTS for my next purchase. T3 is part of Future US Inc, an international media group and leading digital publisher. High performance sneakers, trending streetwear and exclusive product weve got you. - Callum Phelps, posted 11 months ago After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. That is great news that they arrived a day early!We hope to see you again very soon. Since Footasylum doesn't have a customer service number I had to text them. Yes. Underneath your order summary, you will see Have a discount code? Click this dropdown, enter your code in the box and click Apply. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. Newsletter subscription. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. We also ensure all reviews are published without moderation. I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. All rights reserved. I ordered an item with Christmas delivery on 20th December and received an email confirmation. It goes against our guidelines to offer incentives for reviews. They have scribbled size 7 on it. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. Here are 8 tips for writing great reviews. The app also has a smooth checkout process with good delivery options which is available to over 60 countries. We use dedicated people and clever technology to safeguard our platform. 10/10 will not be using footasylum again. First and last time I will use this company. | Read 8,321-8,340 Reviews out of 55,152 Unable to get in touch with anyone from customer service to resolve issue. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Find out how we combat fake reviews. Thanks. Easy! Up to 60% off at Footasylum on selected women's t-shirts. Get your sneaker fix anytime, anywhere with the Footasylum app. You can sign up to Footasylum UNLCKD via the Footasylum website before using it on the app. I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. 14 DAYS, 10 CREATORS, 10,000 ON THE LINE ft TheBurntChip and GK Barry 281,550 views 3 months ago SUBSCRIBE FOR. Useless. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. I was taught to value customers, no matter what job I was in. Will definitely be ordering from them again. If you aren't completely happy with your purchase when it arrives, you'll have 28 days from the date of receipt to return it for a full refund. Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. That is great news about the fast delivery.We hope to see you again very soon. Verification can help ensure real people write reviews about real companies. Useless. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. They all fit perfectly. High performance sneakers, trending streetwear and exclusive product weve got you. Ordered some trainers at 10.30pm amd paid for next day delivery. Hey Karl!Thanks for taking the time to leave us a review. 10% off at Footasylum on first orders with this promo code. Companies can ask for reviews via automatic invitations. We are so glad to hear you are happy with the service. Happy from start to finish! OL10 2TA. We hope to see you shopping with us very soon. Hey Karl!Thanks for taking the time to leave us a review. Treated myself to some new trainers and jogging bottoms in the sale! If this was my store, they would all be sacked. We hope to see you again very soon. I was taught to value customers, no matter what job I was in. Yay! * One or more of these files was not uploaded due to an invalid file type. Purchased 2 pairs of Salomon trainers in different sizes. I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. Stay ahead of the game with the latest trainers and clothing from Footasylum. Will not use again. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. First and last time I will use this company. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. Different assistants all said different things to me and they told me they would deduct 2.50 for a refund despite me receiving a faulty product! In her spare time, Beth enjoys running, reading, baking and attempting craft projects that will probably end in disaster! Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received. 299.99. Extremely moody.I've never seen such self absorbed people. Help future customers by talking about customer service, price, delivery, returns & refunds. Got them cheaper than any other website. When you hover over the mens, womens and kids' dropdowns, youll see Featured on the right-hand side. Greater than 37%. . Make sure to check out the Footasylum Black Friday, Cyber Monday and Boxing Day sales for big discounts.
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