marta mobility customer service

Atlanta, GA 30324 Atlanta, GA 30303. Parking Availability; Parking Fees; Key Parking Status; More. MARTA Police (Emergency) 404-848-4911. Mobility Fares. Individuals with a hearing impairment may use Georgia Relay Service at 711 or TTY 1-800-255-0135. 404-848-6900, Two hands exchanging a MARTA Mobility Breeze Card with a large slash indicating an unauthorized exchange. MARTA Mobility. illness that prevents the customer from calling, an extended medical appointment that does not provide an opportunity to cancel in a timely manner, customers mobility aid fails, etc.). If you were issued a temporary card, your eligibility to participate in the Reduced Fare program will expire on December 31st of the current year. Be on time for scheduled trips and be ready to board the Mobility bus when it arrives. A Mobility customer must present their MARTA Mobility Breeze Card to have the correct fare deducted from the card. Wheelchair brakes must always be locked while on the lift. The fax number for Mobility Eligibility is 404-848-6900. Disruptive, harassing, or threatening behavior is prohibited. 6. Small strollers or carts must be securely held and not block aisles or passageways. A MARTA Mobility Service Agent will explain the service and/or mail an application. MARTA Mobility Breeze Cards must be obtained from the MARTA Reduced Fare Office after customers receive confirmation of their eligibility. Partnership Program. The customer cancels a scheduled trip less than two (2) hours before the established Ready Time (Late Cancel). 2424 Piedmont Road, NE Interviews at MARTA Experience Positive 71% Negative 21% Neutral 8% Getting an Interview Applied online 74% Recruiter 9% Employee Referral 6% Difficulty 2.6 Average Hard Average Easy Interviews for Top Jobs at MARTA Bus Operator (4) Intern - Hourly (2) Station Agent (2) Managerial (1) See more interviews for top jobs Customer zip code, which is the password to access the automated system. MARTA Mobility Breeze Cards are not transferable. You can also call our Customer Service Center at 404-848-5000 and follow the automated prompts to 'Breeze Card Registration.'. Mobility buses are equipped with four (4) point tie-down securement systems and MARTA strongly encourages customers to be secured in accordance with the standard operating procedure. MARTA is dedicated to being here for those needing essential travel during the COVID-19 pandemic. A $2.00 replacement fee will be charged for the first replacement MARTA Mobility Breeze Card. Overview The Travel training service will match you with a travel trainer who can: The U.S. Department of Transportations ADA regulation, 49 CFR 37.129 (a) provides that, with the exception of certain situations in which on-call bus service or feeder paratransit service is appropriate, complementary paratransit service for ADA paratransit eligible persons shall be origin-to-destination service.. Mobility Fares pageto learn more about paying for MARTA Mobility. After the applicant has reviewed and verified the information, he or she must provide signed authorization for a Health Care Professional to release information. Customers may not counterfeit, misuse, or refuse to show specific fare media to MARTA employees. If customers have a temporary disability, they may obtain MARTA Mobility eligibility for the expected duration of the disability. Explanation of incident, suggestion or comment, Voice: 1-866-377-8642 If known, nearest cross streets and easily identified pick-up points. If the facility has a guarded gate or limited access, the customer should inform the security staff of the scheduled pick-up and return times. MARTA Transit; MARTA Service; Facebook; Instagram; Customers will be sent a letter of eligibility determination in writing, or alternative formats if requested. Click here for a downloadable version of MARTA Mobility Guide UTILIZING THE MARTA SYSTEM MARTA MOBILITY AREA & HOURS OF OPERATION TYPES OF MARTA MOBILITY SERVICES MARTA MOBILITY CATEGORIES OF ELIGIBILITY Customer Service. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. For the safety and comfort of the operator and other customers, service animals are required to be completely under the control of their handlers at all times and absolutely non-aggressive. If the thirty (30) minute ready window has ended and the Mobility Bus has not arrived, the customer should call the ETA line at. Customers must provide addresses that are accessible by roads with ample turn-around for the Mobility buses. MARTA reserves the right to conduct in person interviews and to perform functional assessments prior to making all final eligibility determinations. If the visitors disability is apparent, this documentation is not required. All future replacements are $5. Customer Name (first and last) or Customer Identification Number. 404-848-5000 . Vehicle number and operators name, if applicable Superintendent of Mobility Operations Customers are allowed to bring bikes on buses that are equipped with a bike rack. The approval letter will indicate the MARTA Mobility eligibility expiration date for each individual. They can also load their cards at MARTA RideStores or by calling media sales at 404-848-5000. If a card has been confiscated due to usage by any unauthorized property. Transfers between MARTA Mobility and Cobb County Transit (CCT) Paratransit are free at the MARTA Arts Center Rail Station and the CCT Cumberland Transfer Center. Atlanta, GA 30324. If customers have been charged with No-Shows that meet or exceed three (3) times the system average for No-Shows during that month, the No-Shows are deemed excessive and MARTA will send written notification of intent to suspend service. 3. MARTA has the right not to issue a replacement card. Customers must have correct fare immediately upon boarding in order to ride. At the beginning of each month, MARTA Mobility staff reviews the No-Show history of all customers who have received Warning Letters for the previous month. Please contact The CCR negotiates the trip request and offers the customer a 4:15 PM Ready Time. Atlanta, GA 30324-3330, Via Fax: 404-848-5826. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . It may also be used to transport customers to fixed route, bus, or rail stations (feeder service). Customers are encouraged to call the MARTA Reduced Fare office at (404) 848-5112 to report a card lost or stolen. The MARTA Mobility Breeze Card will allow Mobility customers to use MARTA fixed bus and rail at no charge. The maximum combined weight of all packages cannot exceed twenty-five (25) pounds. Once on board the Mobility bus, customers should remain seated until they have arrived safely at their destination and the Mobility bus has made a complete stop. Lost Item Inquiry Formfor lost items. This rule includes operation of the hydraulic lift and attempts to remove wheelchair tie-downs. The ADA also includes temporary eligibility for people with disabilities that prevent them from using the fixed route system for a limited period of time. The position pays very well also. Individuals may forward the completed application in the following ways: Via Mail: MARTA will transport other small pets, confined to rigid pet carriers with locks or latches carried on by customers and kept out of the aisle and off seats. MARTA Customer Experience. This applies to an individual who cannot independently navigate the fixed route system (board, ride or disembark from a bus or train). Customers who are not satisfied with the MAC subcommittees decision, will have an opportunity to appeal to a panel consisting of at least three (3) MARTA managers, who are independent of MARTA Mobility, who will hear and rule on the appeal. . Reservations can be made by calling MARTA Reservations at (404) 848-5826 to book trips between MARTA and CCT. Customers may travel with one companion. Individuals with a hearing impairment may confirm a reservation through the Georgia Relay Service at. Eligibility is based on the following three categories: The first category of eligibility includes those persons who are unable to use fully accessible fixed route services. Customers can load their Mobility Photo ID Breeze Cards at any of our Breeze Vending Machines around MARTA. MARTA is offering up to $8 off Uber and Lyft rideshare trips Monday-Friday, 4 a.m. to 6:30 a.m. (to address early morning gaps in MARTA service areas). . MARTA is dedicated to being here for those needing essential travel during the COVID-19 pandemic. 2424 Piedmont Road NE Operators are not permitted to handle service animals. Under the contract, MTM will leverage its On the Move program to perform paratransit eligibility certifications. If the complex is inaccessible to a MARTA Mobility Bus, customers must meet the bus at the main entrance of the complex. Customers have ten (10) days from the postmark date of any written notification to dispute any no-show infractions. Should an application be denied, the applicant has the right to appeal.

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